Serendipity Travel Experiences — Partnership Deck
SERENDIPITY
TRAVEL EXPERIENCES
Premium Ground Transportation · Riviera Maya, Cabo San Lucas, CDMX
We manage your property's entire ground transportation experience.
Bookings. Drivers. Payments. 24/7 Guest Support.
Your guests get a seamless journey. Your property earns a commission.
Zero operational load. Zero risk. One partner.
★ 4.9 Rating · 217 Reviews · Tripadvisor Travelers' Choice 2024 & 2025
Rafael Linares · Director General
+52 984 138 6226 · rafael@serendipitytravelexperiences.com · serendipityexperiencesmx.com
The Partnership
Premium for guests, seamless for you.
We manage the full operation: logistics, chauffeurs, payments, and guest support, through a fully branded, technology-driven platform. Your team remains completely hands-off while your guests receive a seamless, elevated experience.
🎯

Guest Experience

Seamless transfers, multilingual communication, and a hospitality-first service standard. Not just transportation.

⚡

Zero Operational Load

We handle bookings, dispatch, and 24/7 support through Ride Luxe. Your team stays focused on guests.

📈

A New Revenue Stream

Your property earns a commission on every booking through your dedicated URL or QR codes, tracked in real time.

About Serendipity Travel Experiences
15+ years in tourism & hospitality. Proprietary tech: Ride Luxe, our guest-facing platform for bookings, tracking, and communication. Full visibility for partners, seamless journey for guests.
10
Company-Owned
Vehicles
15
Full-Time
Team Members
13,793
Services Completed
2020 - 2025
45,459
Passengers
Since 2020
Trusted by the Riviera Maya's Top Hospitality Leaders
KAN TULUM KAABA LUUM Jungle Luxury The Loco Luxury Collective CAVA Mandala Group Hospitality
★ 4.9 Rating · 217 Reviews · Tripadvisor Travelers' Choice 2024 & 2025

Every ride is an opportunity.

Make it count.

Every transfer is a touchpoint. From the moment a guest steps off a plane to the moment they arrive at your property, their transportation experience shapes their perception of you before they've even checked in.
A missed pickup, a language barrier, an unreliable driver: these are not transportation problems. They are reputation problems.
"Serendipity was built to solve this. Our platform, Ride Luxe, delivers a seamless, branded experience from booking confirmation to doorstep arrival, making your property a beneficiary, not a bystander."
Why Choose Us
The Riviera Maya's Most Recognized Properties Trust Serendipity

💰 Revenue, Not Cost

Your property earns a commission on every ride booked through your dedicated URL and QR codes. Real-time tracking on your own dashboard.

📊 Proven at Scale

13,793

services delivered. 45,459 passengers moved. 10 company-owned vehicles. 15 full-time professionals. Since 2020.

⭐ Guest-Rated Excellence

4.9

on Tripadvisor with 217 reviews. Travelers' Choice 2024 & 2025 award winner. Our guests speak for us.

KAN TULUM KAABA LUUM Jungle Luxury The Loco Luxury Collective CAVA Mandala Group Hospitality
What Your Property Receives
A Complete, Managed Solution From Day One
Powered by Ride Luxe
🔗

Your Own Branded Booking Channel

Every booking attributed directly to your property. Zero leakage. Dedicated URL and QR codes for your website, pre-arrival emails, in-room collateral, and lobby signage.

📊

A Live Dashboard Built on Our Technology

Real-time visibility: live booking status, GPS vehicle tracking, historical reports, and commission accrual, 24/7.

🌐

Multilingual Guest Communication

Ride Luxe translates guest and driver communication in real time across English, French, German, Italian, and Portuguese.

💳

Flexible, Frictionless Payments

Guests pay online, in cash, or via secure QR link. Apple Pay, Google Pay, and all major cards accepted. No awkward moments.

📞

24/7 Operations Support

Reachable around the clock by phone, WhatsApp, and email. We are the point of contact. Your front desk never solves a transportation problem again.

Tiers: Economy · Private Van · Luxury (Suburban) · Premium (Sprinter)  |  Coverage: Cancún (CUN) · Tulum (TQO) · Playa del Carmen · Riviera Maya · Los Cabos
★ 4.9 · 217 Reviews · Tripadvisor Travelers' Choice 2025

Let us show you what this looks like for your property.

We'd welcome the opportunity to connect and explore how Serendipity can add value to your property and your guests. A brief conversation is all it takes.
★ 4.9 Rating · 217 Reviews · Tripadvisor Travelers' Choice 2024 & 2025
📱
+52 984 138 6226
✉️
hello@serendipitytravelexperiences.com
🌐
serendipityexperiencesmx.com
KAN TULUM KAABA LUUM Jungle Luxury The Loco Luxury Collective CAVA Mandala Group Hospitality
Your guests will ride in style and arrive in comfort.

Partner Program